Refund & Cancellation Policy

Last Updated: September 10, 2026

Thank you for purchasing from Digital Planner Store.

Because our products are digital and are generally delivered electronically immediately or shortly after payment, the following Refund & Cancellation Policy applies.

1. Digital Products

All products sold through Digital Planner Store are digital products unless explicitly stated otherwise.

Examples include:

  • Ebooks

  • Digital planners

  • Templates

  • Learning kits

  • Guides

  • Worksheets

  • Digital bundles

  • Downloadable files

No physical product is shipped for digital purchases.

2. Refund Policy

All digital product sales are generally non-refundable once the product has been successfully delivered or the download/access link has been provided.

Before purchasing, customers should carefully review the product description, included materials, format and other product information.

3. Exceptions

We may consider a refund or replacement in the following situations:

A. Duplicate Payment

If you were accidentally charged more than once for the same order, please contact us with the relevant payment/order details.

After verification, the duplicate transaction may be refunded.

B. Product Not Delivered

If you successfully completed payment but did not receive the purchased digital product or access instructions, please contact us.

We will first attempt to resolve the delivery issue by providing the product or access again.

C. Corrupted or Technically Defective File

If the purchased file is technically defective or corrupted and we are unable to provide a working replacement, we may consider a refund.

D. Materially Incorrect Product

If the product delivered is materially different from the product description displayed at the time of purchase, please contact us so that we can investigate and resolve the issue.

4. Non-Refundable Situations

Refunds generally will not be provided for:

  • Change of mind.

  • Accidental purchase.

  • Failure to read the product description.

  • Failure to check device/software compatibility before purchase.

  • Lack of expected results.

  • Personal preference regarding the product.

  • Failure to download the product after receiving access.

  • Failure to use the product.

  • Duplicate purchase where the customer simply purchased the same product twice intentionally.

  • Products that have already been successfully delivered and accessed, except where an applicable exception above applies.

5. Refund Request Process

To request assistance or a refund consideration, contact:

Email: [YOUR SUPPORT EMAIL]

Please include:

  • Name used for the order

  • Email used during purchase

  • Order ID/payment reference

  • Product purchased

  • Reason for your request

We may request additional information necessary to verify the transaction and issue.

6. Refund Processing

If a refund is approved, it will generally be processed to the original payment method used for the transaction.

After we initiate a refund, the time taken for the amount to appear in your account may depend on the payment provider, bank or card issuer.

Razorpay's documentation states that normal refunds can take approximately 5–7 working days to process. Actual crediting time may vary by the customer's bank or payment method.

7. Cancellation

Because digital products may be delivered immediately after payment, orders generally cannot be cancelled once the product has been delivered or access has been provided.

If you believe a transaction was made in error, contact us as soon as possible at:

[YOUR SUPPORT EMAIL]

We will review the request based on the circumstances.

8. Contact

For refund, cancellation or order-related questions:

Digital Planner Store
Email: [YOUR SUPPORT EMAIL]
Phone: [YOUR PHONE NUMBER]
Address: [YOUR BUSINESS ADDRESS]